The Presidency of the Council of Ministers (PCM) announced on March 1 the launch of the second edition of the National Contest for Good Practices in Service Quality. The initiative, organized through the Secretariat of Public Management, aims to recognize and promote best practices developed by public entities to improve service quality, strengthen transparency, encourage citizen participation, and foster innovative solutions to state challenges.
The contest is part of the government’s commitment to implementing the National Policy for Modernization of Public Management by 2030. This policy seeks to create a modern, inclusive state that responds effectively to citizens’ needs.
Following the success of its first edition in 2025, this year’s contest has expanded its scope. In addition to experiences focused on improving citizen service channels (Continuous Improvement), it now includes practices that promote transparency, access to public information, citizen participation in public management, and accountability (Open Government). It also welcomes initiatives aimed at developing new services or solutions for public sector challenges (Public Innovation).
“This new edition of the contest is a valuable opportunity for public entities nationwide to showcase their work and the positive impact of their initiatives. It is important for them to participate so they can share those innovative solutions that have improved service quality, gain national recognition, and become part of the National Repository of Good Practices,” said Juan Carlos Pasco Herrera, Secretary of Public Management.
Applications are open until June 30 and will be accepted in three categories: national level practices with countrywide impact; national level practices benefiting one or more regions; and subnational level practices developed by regional or local governments affecting their jurisdictions. More information about applications can be found at https://www.gob.pe/c/139917. Details about good practices from last year’s contest are available at https://repositoriobp.pcm.gob.pe.
